Frequently Asked Questions
What is the hard/white stuff that is coming off my brush when I break it in?
- This is called Starch. We starch all of our brushes prior to sending them out. This ensures that the bristles stay together during shipping as well as trains your bristles to stay the correct shape.
What is the difference between a pressed, and non-pressed brush?
- A pressed brush will have a slight indent on the ferrule, which will flatten the bristles slightly. A non-pressed brush has no indent at all.
Why is my Oval Kolinsky not completely flat?
- Your Oval Kolinsky will come shaped as an oval, but you can flatten your brush prior to using it. *If you alter your brush by flattening it, it will not be eligible for return. We do not accept any altered brushes back.*
Why do my bristles separate on my brush?
- Many times when your bristles are separating, the cause can be that you do not have enough Monomer worked into the bristles.
- You can do this by putting a bit of monomer into a little glass or cup and making sure the bristles are submerged. You then must work the monomer completely and thoroughly into the bristles by wiping the bristles side to side on a paper towel.
Are your Rosewood Handles acetone proof?
- Our Rosewood handles are acetone proof. However, your Alpha Brush stamp is not. This stamp may come off over time or if you get acetone/monomer on it.
Do you have discount codes for your Ambassadors?
- Our Ambassadors discount codes expired on 5/31/2019. Every so often we do send out discount codes in our newsletter, as well as new product releases.
How long does it take to ship my item? (PST)
Monday – Thursday:
- If your order is placed between Monday and Thursday, your package will be shipped within 24-48 hours.
- If your order was placed on Friday after 12pm, your package will be shipped on Monday.
Saturday and Sunday:
- Please note we are not open and no packages are shipped on these days. All orders placed Saturday and Sunday will ship on Monday.
UPS does not deliver on Saturday or Sunday. If 1 or 2 day shipping is purchased, this item will be delivered on the following business day.