**WE ARE NOT RESPONSIBLE IF THE WRONG ADDRESS IS ENTERED. IF YOUR PACKAGE IS RETURNED TO US, WE WILL HAVE TO COLLECT PAYMENT FROM YOU TO RE-SHIP YOUR ORDER. IF THE PACKAGE IS NOT RETURNED BACK TO US AND IS MARKED AS DELIVERED, WE CANNOT ISSUE A REFUND OR RESHIP YOUR PACKAGE**
If your package is marked delivered but you do not receive it, or your items arrive damaged / missing products, please reach out to customer service within 72 hours of delivery. If you do not reach out within 72 hours, Alpha Brush cannot be held responsible for any lost, stolen, missing items, or damaged packages.
All US orders will be shipped via USPS or UPS. All shipping prices are determined by the weight of your order. Please add the items to your cart you wish to purchase then calculate the shipping costs.
Free Shipping - Orders over $49.99 will ship free via USPS at no cost to you. Free shipping does not apply to expedited shipping. Free shipping only applies if you are within the contiguous US.
For Estimated delivery times for USPS, please visit the USPS site.
For Estimated delivery times for UPS, please visit the UPS site.
UPS does not deliver on Saturday or Sunday. If 1 or 2 day shipping is selected, this item will be delivered on the following business day.
International Shipping -
(Canada is currently the only international shipping option)
- International orders will ship via USPS Express Mail International, Priority Mail International, First Class Mail International, UPS Worldwide Expedited, UPS Worldwide Express, UPS Worldwide Express Plus or UPS Worldwide Saver.
- Please be advised if you choose to have your order shipped other than Priority Mail International, Express Mail International, UPS Worldwide Expedited, UPS Worldwide Express, UPS Worldwide Express Plus or UPS Worldwide Saver, Alpha Brush will not be responsible for lost or damaged packages.
- Shipping costs for certain countries will not be calculated immediately. You will receive a 2nd e-mail with the shipping total that will need to be paid through PayPal.
- Express Mail International orders will arrive in 5 WORKING days, Priority Mail International orders will arrive in 5-10 WORKING days and First Class Mail orders vary in arrival days. International First Class orders can take up to 25 WORKING days. For all UPS orders, please check the UPS website for shipping times.
- Alpha Brush is not responsible for any import fees, taxes, or duties. We cannot calculate customs fees as it depends on the country you live in and what they charge for these fees.
- All packages will include original invoice with correct pricing. Alpha Brush will not mark the order as a gift or samples.
- Orders located outside of the Contiguous US cannot be reshipped. If a problem occurs and you do not receive your brushes, a refund or store credit will be given to the Customer.